Politique d'expédition

Processing Time

Orders are typically processed and shipped within 48 hours after payment is successfully confirmed, excluding weekends and public holidays.

Once your order has shipped, you’ll receive a shipping confirmation email with tracking information.

Shipping Information

We ship to the regions available at checkout. Depending on product availability and your delivery location, your order may be fulfilled from our warehouses in Germany, the United States, or other regional fulfillment locations.

Free shipping is included on all eligible orders. The price displayed on our website is the final product price, including applicable taxes and standard shipping charges for eligible destinations.

Estimated delivery times vary depending on product availability:

• In-stock items: Estimated delivery within 7–10 days after the order is placed.
• Out-of-stock items: Estimated delivery within 20–35 days after the order is placed.

Please refer to the shipping estimate shown on the relevant product page and at checkout for the most accurate delivery timeframe for your order.

Please Note

• Delivery times are estimates only and are not guaranteed. Delays caused by customs inspections, severe weather, carrier disruptions, public holidays, or other events beyond our control are not considered shipping failures.
• Certain remote or rural areas may require additional delivery time. If your delivery address is in a remote area or requires special handling, our customer service team may contact you before shipment.
• Due to the size and weight of our fitness equipment, delivery may require special handling by freight carriers. In some regions, the carrier may contact you in advance to arrange delivery. Please ensure that your delivery address can accommodate large packages.

Taxes & Duties

For orders shipped to the United States, Canada, and Australia, applicable import duties and taxes are currently included in the purchase price.

For all other destinations, customs duties, taxes, and import-related charges are subject to local laws and regulations. Additional charges may apply and may be collected by local customs authorities or the carrier.

If our tax and duty arrangements change, we will update this policy and notify customers promptly.

Shipment Tracking

After your order has shipped, you’ll receive a shipping confirmation email with your tracking number.

Tracking information is typically activated within 48 hours after shipment. Depending on the destination and warehouse availability, orders may ship from local warehouses or through international freight partners.

Final-mile delivery may be handled by DHL, UPS, FedEx, TNT, or other local logistics providers.

Shipping Restrictions

We do not ship to:

• P.O. Boxes
• APO/FPO/DPO military addresses

If your address is unavailable during checkout, please contact us at customerservice@innodigym.com for assistance.

Order Changes

Please verify your shipping address carefully before placing your order. Once an order has shipped, the shipping address cannot be changed.

Damaged, Lost or Missing Packages

If your package arrives damaged, or your shipment is lost in transit, please contact us within 7 days of delivery or the expected delivery date.

Email customerservice@innodigym.com and include:

• Your order number
• Photos or videos of the damaged package and product, if applicable
• A brief description of the issue

Our customer support team will work with the shipping carrier to investigate and provide an appropriate resolution as quickly as possible.